Simplesat

Simplesat is a customer satisfaction survey platform that helps teams collect and act on CSAT, NPS, and CES feedback across support, service, and sales workflows. Its REST API exposes surveys, questions, responses, answers, customers, and team members, so you can pull feedback data into your analytics stack and push customer and response records back into Simplesat.

Power end-to-end data operations for your Simplesat API with Nexla. Our bi-directional Simplesat connector is purpose-built for Simplesat, making it simple to ingest data, sync it across systems, and deliver it anywhere — all with no coding required. Nexla turns API-sourced data into ready-to-use, reusable data products and makes it easy to send data to Simplesat or any other destination. With comprehensive monitoring, lineage tracking, and access controls, Nexla keeps your Simplesat workflows fast, secure, and fully governed.

Features

Type: API

SourceDestination

• Seamless API Integration: Connect to any endpoint as source or destination without coding, with automatic data product creation
• Visual Composition & Chaining: Build complex integrations using visual templates, chain API calls, and compose workflows with data validation and filtering
• API Proxy: Expose curated slices of your data securely with a secure and customizable API proxy that validates and transforms data on the fly
• Request optimization with intelligent batching, retry, and caching to minimize API calls and costs

Prerequisites

Before creating a Simplesat credential, you need an API key from your Simplesat account. Simplesat authenticates API requests with an API key that is sent in the X-Simplesat-Token request header.

To obtain your API key, follow these steps:

1. Sign in to your Simplesat account at app.simplesat.io.

2. Navigate to Settings > API keys (available at https://app.simplesat.io/settings/api-keys/).

3. Click Create API key and enter a descriptive name for the key. Creating a separate key per integration makes it easy to rotate or revoke access without affecting other integrations.

4. Choose an access level. Full access grants all current and future scopes, while Custom lets you select only the specific scopes your integration needs.

5. Copy the generated key and store it securely. The full API key is shown only once — if you lose it, you must create a new key.

For more details, see the Simplesat API keys management guide and the Simplesat API documentation.

Authenticate

Credentials required

Authenticate to Simplesat with an API key.

Field	Required	Secret	Description
API Key	Yes	Yes	API key generated from https://app.simplesat.io/settings/api-keys/.

Create a credential in Nexla

1. After selecting the data source/destination type, click the Add Credential tile to open the Add New Credential overlay.

2. Enter a name for the credential in the Credential Name field and a short, meaningful description in the Credential Description field.

3. Enter your Simplesat API key in the API Key field. This key is sent in the X-Simplesat-Token header for all API requests and must be kept confidential.

   If your API key is compromised, revoke it in your Simplesat account under Settings > API keys and generate a new one. Each key can be scoped and rotated independently, so use a dedicated key for your Nexla integration.

   For detailed information about authentication and available endpoints, see the Simplesat API documentation.

4. Click the Save button at the bottom of the overlay. The newly added credential will now appear in a tile on the Authenticate screen during data source/destination creation.

Use as a data source

To create a new data flow, navigate to the Integrate section, and click the New Data Flow button. Select the Simplesat connector tile, then select the credential that will be used to connect to Simplesat, and click Next; or, create a new Simplesat credential for use in this flow.

Endpoint templates

Nexla provides pre-built templates that can be used to rapidly configure data sources to ingest data from common Simplesat endpoints. Select the endpoint from which this source will fetch data from the Endpoint pulldown menu. Available endpoint templates are listed in the expandable boxes below.

List Surveys

Retrieve all surveys.

• This endpoint returns the surveys configured in your Simplesat account. Results are paginated, and Nexla automatically iterates through all pages to fetch the complete set of records.

For detailed information about surveys, response structures, and available fields, see the Simplesat API documentation.

List Questions

Retrieve all survey questions.

• This endpoint returns the questions defined across your Simplesat surveys. Results are paginated, and Nexla automatically iterates through all pages to fetch the complete set of records.

For detailed information about questions, response structures, and available fields, see the Simplesat API documentation.

Search Answers

Search answers, optionally filtered by date range or attributes such as sentiment.

• This endpoint searches the answers collected across your surveys. You can narrow the results by supplying filters such as a date range or sentiment in the request body. Results are paginated, and Nexla automatically iterates through all pages to fetch the complete set of records.

For detailed information about answers, search filters, and available fields, see the Simplesat API documentation.

Get Answer

Retrieve a single answer by ID.

• This endpoint returns one answer record identified by its ID. Provide the Answer ID of the answer to retrieve when configuring the source.

For detailed information about answers and available fields, see the Simplesat API documentation.

List Customers

Retrieve all customers.

• This endpoint returns the customer records stored in your Simplesat account. Results are paginated, and Nexla automatically iterates through all pages to fetch the complete set of records.

For detailed information about customers, response structures, and available fields, see the Simplesat API documentation.

Get Customer

Retrieve a single customer by ID.

• This endpoint returns one customer record identified by its ID. Provide the Customer ID of the customer to retrieve when configuring the source.

For detailed information about customers and available fields, see the Simplesat API documentation.

Get Team Member

Retrieve a single team member by ID.

• This endpoint returns one team member record identified by its ID. Provide the Team Member ID of the team member to retrieve when configuring the source.

For detailed information about team members and available fields, see the Simplesat API documentation.

Search Responses

Search survey responses, optionally filtered by date range or attributes.

• This endpoint searches the survey responses collected in your account. You can narrow the results by supplying filters such as a date range or other attributes in the request body. Results are paginated, and Nexla automatically iterates through all pages to fetch the complete set of records.

For detailed information about responses, search filters, and available fields, see the Simplesat API documentation.

Get Response

Retrieve a single survey response by ID.

• This endpoint returns one survey response identified by its ID. Provide the Response ID of the response to retrieve when configuring the source.

For detailed information about responses and available fields, see the Simplesat API documentation.

Once the selected endpoint template has been configured, click the Test button to the right of the endpoint selection menu to retrieve a sample of the data that will be fetched. Sample data will be displayed in the Endpoint Test Result panel on the right, allowing you to verify that the source is configured correctly before saving.

Manual configuration

Simplesat data sources can also be manually configured to ingest data from any valid Simplesat API endpoint, including endpoints not covered by the pre-built templates, chained API calls, or custom request parameters. Select the Advanced tab at the top of the configuration screen, and follow the instructions in Connect to Any API to configure the API method, endpoint URL, date/time and lookup macros, path to data, metadata, and request headers.

Once all of the relevant settings have been configured, click the Create button in the upper right corner of the screen to save and create the new Simplesat data source. Nexla will now begin ingesting data from the configured endpoint and will organize any data that it finds into one or more Nexsets.

Use as a destination

Click the + icon on the Nexset that will be sent to the Simplesat destination, and select the Send to Destination option from the menu. Select the Simplesat connector from the list of available destination connectors, then select the credential that will be used to connect to Simplesat, and click Next; or, create a new Simplesat credential for use in this flow.

Endpoint templates

Nexla provides pre-built templates that can be used to rapidly configure destinations to send data to common Simplesat endpoints. Select the endpoint to which data will be sent from the Endpoint pulldown menu. Then, click on the template in the list below to expand it, and follow the instructions to configure additional endpoint settings.

Create or Update Customer

Create or update a customer record. The customer email address serves as the unique identifier.

• Each record from your Nexset is sent as a JSON request body to create or update a customer in Simplesat. The customer email address is used as the unique identifier, so an existing customer with a matching email is updated rather than duplicated.

The request body must match the format expected by the Simplesat API. For detailed information about creating and updating customers, see the Simplesat customers guide.

Bulk Upsert Customers

Create or update multiple customer records in a single request.

• This endpoint sends a batch of customer records to Simplesat in a single request, creating new customers or updating existing ones. Use it when you need to synchronize many customer records efficiently.

The request body must match the format expected by the Simplesat API. For detailed information about creating and updating customers, see the Simplesat API documentation.

Update Customer

Update an existing customer by ID.

• This endpoint updates a single, existing customer identified by its ID. Provide the Customer ID of the customer to update, and supply the fields to change in the record sent from your Nexset.

The request body must match the format expected by the Simplesat API. For detailed information about updating customers, see the Simplesat API documentation.

Create or Update Team Member

Create or update a team member record.

• Each record from your Nexset is sent as a JSON request body to create a new team member or update an existing one in Simplesat.

The request body must match the format expected by the Simplesat API. For detailed information about team members, see the Simplesat API documentation.

Update Answer

Update an existing answer by ID.

• This endpoint updates a single, existing answer identified by its ID. Provide the Answer ID of the answer to update, and supply the fields to change in the record sent from your Nexset.

The request body must match the format expected by the Simplesat API. For detailed information about answers, see the Simplesat API documentation.

Create or Update Response

Create or update a survey response, including its answers.

• Each record from your Nexset is sent as a JSON request body to create a new survey response or update an existing one, including the answers it contains.

The request body must match the format expected by the Simplesat API. For detailed information about responses, see the Simplesat API documentation.

Update Response

Update an existing survey response by ID.

• This endpoint updates a single, existing survey response identified by its ID. Provide the Response ID of the response to update, and supply the fields to change in the record sent from your Nexset.

The request body must match the format expected by the Simplesat API. For detailed information about responses, see the Simplesat API documentation.

Send Survey by Email

Send a survey to a customer by email.

• This endpoint sends a survey to a customer over email. Provide the Survey Token of the survey to send, and supply the recipient details in the record sent from your Nexset.

The request body must match the format expected by the Simplesat API. For detailed information about sending surveys, see the Simplesat API documentation.

Manual configuration

Simplesat destinations can also be manually configured to send data to any valid Simplesat API endpoint. Select the Advanced tab at the top of the configuration screen, and follow the instructions in Connect to Any API to configure the API method, data format, endpoint URL, request headers, attribute exclusions, record batching, and response webhooks.

Simplesat APIs expect JSON format for write operations. For update operations, include the ID of the object to be updated at the end of the URL.

Save & activate

Once all endpoint settings have been configured, click the Done button in the upper right corner of the screen to save and create the destination. To send the data to the configured Simplesat endpoint, open the destination resource menu, and select Activate.

The Nexset data will not be sent to the Simplesat endpoint until the destination is activated. Destinations can be activated immediately or at a later time, providing full control over data movement.