Pendo

Pendo is a comprehensive product analytics and user experience platform that helps product teams understand user behavior, optimize product adoption, and drive user engagement through detailed analytics, in-app guidance, and user feedback tools.

Power end-to-end data operations for your Pendo API with Nexla. Our bi-directional Pendo connector is purpose-built for Pendo, making it simple to ingest data, sync it across systems, and deliver it anywhere — all with no coding required. Nexla turns API-sourced data into ready-to-use, reusable data products and makes it easy to send data to Pendo or any other destination. With comprehensive monitoring, lineage tracking, and access controls, Nexla keeps your Pendo workflows fast, secure, and fully governed.

Features

Type: API

SourceDestination

• Seamless API Integration: Connect to any endpoint as source or destination without coding, with automatic data product creation
• Visual Composition & Chaining: Build complex integrations using visual templates, chain API calls, and compose workflows with data validation and filtering
• API Proxy: Expose curated slices of your data securely with a secure and customizable API proxy that validates and transforms data on the fly
• Request optimization with intelligent batching, retry, and caching to minimize API calls and costs

Prerequisites

Before creating a Pendo credential, you need to obtain your API key from your Pendo account. Pendo uses API key authentication for all API requests, with the API key sent in the x-pendo-integration-key header.

To obtain your Pendo API key, follow these steps:

1. Sign in to your Pendo account using your administrator credentials.

2. Navigate to your account settings or profile settings in the Pendo interface.

3. Look for the API or API Keys section in your account settings, or navigate to Settings > Integrations > API.

4. If you don't have an API key yet, look for the option to generate or view your API key.

5. Click Generate API Key or Create API Key to create a new API key.

6. Configure your API key settings:

   • Enter a name for the API key (e.g., "Nexla Integration")
   • Review and select the permissions or scopes for the key (if applicable)

7. Click Generate or Create to create the API key.

8. Copy the API key immediately after it's generated, as it may not be accessible again after you navigate away from the page.

9. Store the API key securely, as you will need it to configure your Nexla credential. The API key is sensitive information and should be kept confidential.

The API key is sent in the x-pendo-integration-key header for all API requests to the Pendo API. The API key authenticates your requests and grants access to Pendo resources based on your account permissions and the key's scopes. If your API key is compromised, you should immediately revoke it in your Pendo account settings and generate a new one. For detailed information about obtaining API keys, API authentication, and available endpoints, refer to the Pendo API documentation.

Authenticate

Credentials required

Field	Required	Secret	Description
Pendo API Key	Yes	Yes	To use the Pendo API, you will need to provide an API key. See https://developers.pendo.io/docs/?bash#authentication for instructions.

Create a credential in Nexla

1. After selecting the data source/destination type, click the Add Credential tile to open the Add New Credential overlay.

New Credential Overlay – Pendo

2. Enter a name for the credential in the Credential Name field and a short, meaningful description in the Credential Description field.

3. Enter your Pendo API key in the Pendo API Key field. This is the API key you obtained from your Pendo account settings (Settings > Integrations > API or API Keys section). The API key is sent in the x-pendo-integration-key header for all API requests to the Pendo API. The API key is sensitive information and must be kept confidential.

   Your Pendo API key can be found in your Pendo account settings under Settings > Integrations > API or API Keys section. The API key is sent in the x-pendo-integration-key header for all API requests to the Pendo API.

   If your API key is compromised, you should immediately revoke it in your Pendo account settings and generate a new one. The API key provides access to your Pendo account data and should be treated as sensitive information. Keep your API key secure and do not share it publicly.

   For detailed information about obtaining API keys, API authentication, and available endpoints, see the Pendo API documentation.

4. Click the Save button at the bottom of the overlay. The newly added credential will now appear in a tile on the Authenticate screen during data source/destination creation.

Use as a data source

To create a new data flow, navigate to the Integrate section, and click the New Data Flow button. Select the Pendo connector tile, then select the credential that will be used to connect to your Pendo account, and click Next; or, create a new Pendo credential for use in this flow.

Endpoint templates

Nexla provides pre-built templates that can be used to rapidly configure data sources to ingest data from common Pendo endpoints. Select the endpoint from which this source will fetch data from the Endpoint pulldown menu. Available endpoint templates are listed in the expandable boxes below.

Get All Reports

This endpoint template fetches a list of all public reports for a subscription from your Pendo account. Use this template when you need to retrieve information about all available public reports, including report IDs, names, and other report metadata.

• This endpoint automatically retrieves all public reports from your Pendo account. No additional configuration is required beyond selecting this endpoint template.

This endpoint returns a list of all public reports for your Pendo subscription, including report IDs, names, and other report metadata. Use this endpoint to discover which reports are available in your Pendo account before using them with other Pendo endpoints.

For detailed information about report management, API response structures, and available report data, see the Pendo API documentation.

Get All Pages

This endpoint template fetches a list of all pages for a subscription from your Pendo account. Use this template when you need to retrieve information about all pages tracked in Pendo, including page IDs, names, and other page metadata.

• This endpoint automatically retrieves all pages from your Pendo account. No additional configuration is required beyond selecting this endpoint template.

This endpoint returns a list of all pages for your Pendo subscription, including page IDs, names, and other page metadata. Use this endpoint to discover which pages are tracked in your Pendo account before using them with other Pendo endpoints.

For detailed information about page management, API response structures, and available page data, see the Pendo API documentation.

Once the selected endpoint template has been configured, click the Test button to the right of the endpoint selection menu to retrieve a sample of the data that will be fetched. Sample data will be displayed in the Endpoint Test Result panel on the right, allowing you to verify that the source is configured correctly before saving.

Manual configuration

Pendo data sources can also be manually configured to ingest data from any valid Pendo API endpoint, including endpoints not covered by the pre-built templates, chained API calls, or custom request parameters. Select the Advanced tab at the top of the configuration screen, and follow the instructions in Connect to Any API to configure the API method, endpoint URL, date/time and lookup macros, path to data, metadata, and request headers.

Pendo API endpoints typically use the GET method and follow the pattern https://app.pendo.io/api/v1/<resource> (e.g., https://app.pendo.io/api/v1/report, https://app.pendo.io/api/v1/page). For the Response Data Path, use $[*] to extract all items from a response array, or $ to extract the entire response for single-record endpoints, depending on the structure returned by your specific endpoint.

Once all of the relevant settings have been configured, click the Next button to proceed with the rest of the data flow configuration, or click Save to save the new Pendo data source. Nexla will now begin ingesting data from the configured endpoint and will organize any data that it finds into one or more Nexsets.