Zonka Feedback

Zonka Feedback is a customer feedback and survey platform for collecting, analyzing, and acting on customer experience data across email, web, SMS, kiosk, and in-app channels. Its REST API exposes survey responses, surveys, contacts, tasks, and account resources so you can move feedback data into and out of your systems.

Power end-to-end data operations for your Zonka Feedback API with Nexla. Our bi-directional Zonka Feedback connector is purpose-built for Zonka Feedback, making it simple to ingest data, sync it across systems, and deliver it anywhere — all with no coding required. Nexla turns API-sourced data into ready-to-use, reusable data products and makes it easy to send data to Zonka Feedback or any other destination. With comprehensive monitoring, lineage tracking, and access controls, Nexla keeps your Zonka Feedback workflows fast, secure, and fully governed.

Features

Type: API

SourceDestination

• Seamless API Integration: Connect to any endpoint as source or destination without coding, with automatic data product creation
• Visual Composition & Chaining: Build complex integrations using visual templates, chain API calls, and compose workflows with data validation and filtering
• API Proxy: Expose curated slices of your data securely with a secure and customizable API proxy that validates and transforms data on the fly
• Request optimization with intelligent batching, retry, and caching to minimize API calls and costs

Prerequisites

Before creating a Zonka Feedback credential, you need an API token and the base URL for your account's data center. Zonka Feedback authenticates API requests with a token passed in the Z-API-TOKEN request header.

To obtain your Zonka Feedback API credentials, follow these steps:

1. Sign in to your Zonka Feedback account with an administrator account. Only admins can generate API tokens.

2. Navigate to Settings, then open the Developers panel and select the APIs tab.

3. Click Generate Token to create an auth token, then copy and store it securely. This value is used in the Z-API-TOKEN header for all API requests.

4. On the same APIs tab, note the Datacenter shown for your account. Zonka Feedback hosts accounts in regional data centers (for example, US, EU, IN, and AU), and each region has its own API base URL. Use the base URL that matches your account's region when configuring the credential.

Keep the API token confidential. If it is compromised, generate a new token in the Developers panel and update your Nexla credential. For details on authentication, regions, and available endpoints, refer to the Zonka Feedback API documentation.

Authenticate

Credentials required

Field	Required	Secret	Description
Base URL	Yes	No	The base URL for Zonka Feedback API endpoint.
API Key	Yes	Yes	Your Zonka Feedback API key. Found in account settings under API credentials.

Create a credential in Nexla

1. After selecting the data source/destination type, click the Add Credential tile to open the Add New Credential overlay.

2. Enter a name for the credential in the Credential Name field and a short, meaningful description in the Credential Description field.

3. Enter the base URL for your account's data center in the Base URL field. This is the regional API endpoint shown under the Datacenter setting in your Zonka Feedback account and is used to construct every API request.

4. Enter your Zonka Feedback API token in the API Key field. This is the token you generated in Prerequisites, and it is sent in the Z-API-TOKEN header to authenticate your requests.

   If your API token is compromised, generate a new one in the Developers panel of your Zonka Feedback settings and update this credential. The token grants access to your account data and should be treated as sensitive information.

   For detailed information about authentication, data center regions, and available endpoints, see the Zonka Feedback API documentation.

5. Click the Save button at the bottom of the overlay. The newly added credential will now appear in a tile on the Authenticate screen during data source/destination creation.

Use as a data source

To create a new data flow, navigate to the Integrate section, and click the New Data Flow button. Select the Zonka Feedback connector tile, then select the credential that will be used to connect to Zonka Feedback, and click Next; or, create a new Zonka Feedback credential for use in this flow.

Endpoint templates

Nexla provides pre-built templates that can be used to rapidly configure data sources to ingest data from common Zonka Feedback endpoints. Select the endpoint from which this source will fetch data from the Endpoint pulldown menu. Available endpoint templates are listed in the expandable boxes below.

[Rest API] List Responses

Returns a list of survey responses collected through Zonka Feedback surveys.

• This endpoint retrieves survey response records from your account. Nexla automatically pages through the results to fetch the full dataset.

For detailed information about response fields and query parameters, see the Zonka Feedback API documentation.

[Rest API] List Workspaces

Returns a list of all workspaces in the Zonka Feedback account.

• This endpoint retrieves workspace records from your account. Nexla automatically pages through the results to fetch the full dataset.

For detailed information about workspace fields and query parameters, see the Zonka Feedback API documentation.

[Rest API] List Surveys

Returns a list of all surveys created in the Zonka Feedback account.

• This endpoint retrieves survey records from your account. Nexla automatically pages through the results to fetch the full dataset.

For detailed information about survey fields and query parameters, see the Zonka Feedback API documentation.

[Rest API] List Contacts

Returns a list of all contacts in the Zonka Feedback account.

• This endpoint retrieves contact records from your account. Nexla automatically pages through the results to fetch the full dataset.

For detailed information about contact fields and query parameters, see the Zonka Feedback API documentation.

[Rest API] List Tasks

Returns a list of all tasks in the Zonka Feedback account.

• This endpoint retrieves task records from your account. Nexla automatically pages through the results to fetch the full dataset.

For detailed information about task fields and query parameters, see the Zonka Feedback API documentation.

[Rest API] List Users

Returns a list of all users in the Zonka Feedback account.

• This endpoint retrieves user records from your account. Nexla automatically pages through the results to fetch the full dataset.

For detailed information about user fields and query parameters, see the Zonka Feedback API documentation.

[Rest API] List Locations

Returns a list of all locations in the Zonka Feedback account.

• This endpoint retrieves location records from your account. Nexla automatically pages through the results to fetch the full dataset.

For detailed information about location fields and query parameters, see the Zonka Feedback API documentation.

Once the selected endpoint template has been configured, click the Test button to the right of the endpoint selection menu to retrieve a sample of the data that will be fetched. Sample data will be displayed in the Endpoint Test Result panel on the right, allowing you to verify that the source is configured correctly before saving.

Manual configuration

Zonka Feedback data sources can also be manually configured to ingest data from any valid Zonka Feedback API endpoint, including endpoints not covered by the pre-built templates, chained API calls, or custom request parameters. Select the Advanced tab at the top of the configuration screen, and follow the instructions in Connect to Any API to configure the API method, endpoint URL, date/time and lookup macros, path to data, metadata, and request headers.

Once all of the relevant settings have been configured, click the Create button in the upper right corner of the screen to save and create the new Zonka Feedback data source. Nexla will now begin ingesting data from the configured endpoint and will organize any data that it finds into one or more Nexsets.

Use as a destination

Click the + icon on the Nexset that will be sent to the Zonka Feedback destination, and select the Send to Destination option from the menu. Select the Zonka Feedback connector from the list of available destination connectors, then select the credential that will be used to connect to Zonka Feedback, and click Next; or, create a new Zonka Feedback credential for use in this flow.

Endpoint templates

Nexla provides pre-built templates that can be used to rapidly configure destinations to send data to common Zonka Feedback endpoints. Select the endpoint to which data will be sent from the Endpoint pulldown menu. Then, click on the template in the list below to expand it, and follow the instructions to configure additional endpoint settings.

[Rest API] Create Contact

Create a new contact in the Zonka Feedback account.

• This endpoint sends each record from your Nexset as a JSON request body to create a new contact. Ensure your Nexset fields match the contact structure expected by the Zonka Feedback API.

For detailed information about contact fields and request body formats, see the Zonka Feedback API documentation.

[Rest API] Update Contact

Update an existing contact in the Zonka Feedback account.

• This endpoint sends each record from your Nexset as a JSON request body to update an existing contact. Provide the Contact ID of the contact to update; Nexla appends it to the request URL.

For detailed information about contact fields and request body formats, see the Zonka Feedback API documentation.

[Rest API] Delete Contact

Delete an existing contact from the Zonka Feedback account.

• This endpoint removes a contact from your account. Provide the Contact ID of the contact to delete; Nexla appends it to the request URL.

For detailed information about deleting contacts, see the Zonka Feedback API documentation.

Manual configuration

Zonka Feedback destinations can also be manually configured to send data to any valid Zonka Feedback API endpoint. Select the Advanced tab at the top of the configuration screen, and follow the instructions in Connect to Any API to configure the API method, data format, endpoint URL, request headers, attribute exclusions, record batching, and response webhooks.

Save & activate

Once all endpoint settings have been configured, click the Done button in the upper right corner of the screen to save and create the destination. To send the data to the configured Zonka Feedback endpoint, open the destination resource menu, and select Activate.

The Nexset data will not be sent to the Zonka Feedback endpoint until the destination is activated. Destinations can be activated immediately or at a later time, providing full control over data movement.