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Windows Scrollbar Display Issue

Noticing scrollbars in places where they shouldn't be when using Nexla on a Windows operating system? This is a graphical UI error that is unique to Windows that can be seen across browsers. Follow these steps to help troubleshoot this issue. Here are a few examples of these scrollbars:

troubleshoot-windows-scrollbars-1.pngtroubleshoot-windows-scrollbars-2.png

Enable "Automatically Hide Scrollbars" in Windows​

Press the Start button, then Settings and navigate to Ease of Access > Display > Automatically Hide Scroll Bars in Windows.troubleshoot-windows-scrollbars-3.pngToggle the setting to On.

Refresh Nexla and check if that fixed the issue.

Chrome: Enable Overlay Scrollbars​

Navigate to chrome://flags in your Chrome searchbar, search for Overlay Scrollbars and select Enabled. Restart Chrome for the change to take effect.

troubleshoot-windows-scrollbars-4.png

Refresh Nexla and check if that fixed the issue.

Edge: Enable Windows Style Overlay Scrollbars​

Navigate to edge://flags in your Edge searchbar, search for Overlay Scrollbars and select Enabled. Restart Edge for the change to take effect.

troubleshoot-windows-scrollbars-5.pngRefresh Nexla and check if that fixed the issue

More Support​

If this still hasn't solved your problem, please reach out to support@nexla.com for further support.